Terms And Conditions

These terms and conditions govern your use of the CraftWorks Ltd. website located at craftworksbd.com and any related services provided by CraftWorks Ltd.

1. Agreement to Terms

By accessing our website, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the website or use any services

2. Privacy Policy

Our Privacy Policy, which details how your personal information is collected, used, and shared, is an integral part of these terms and conditions. By agreeing to these terms and conditions, you also agree to our Privacy Policy.

3. Products and Services

CraftWorks Ltd. offers handmade gift items, including paper and resin-made products, for sale on our website. By placing an order through our website, you warrant that you are at least 18 years old and capable of entering into a legally binding contract.

4. Orders and Payments

When you place an order through our website, you agree to provide accurate and complete information. You also authorize CraftWorks Ltd. to process your payment and charge your provided payment method for the total amount of your order.

5. Shipping and Delivery

CraftWorks Ltd. will make every effort to ensure prompt delivery of your order to the shipping address provided. However, we are not liable for delays or issues caused by third-party shipping carriers or events beyond our control.

6. Returns and Refunds

❤️ Damaged or Defective Products: If you receive a damaged or defective product, we’ll refund the full amount or send a replacement at no extra cost.

❤️ Video Proof: Please record unboxing the package. If damage is captured on video, submit it to us for a refund or replacement.

❤️ Product Usage: Once the product is received and used, any damage caused by the customer will not be eligible for refund or replacement.

❤️ Purchase and Payment: Buy directly from our website. Pay securely through Bkash, Nagad, or upon delivery

7. Intellectual Property

All content on the CraftWorks Ltd. website, including but not limited to text, graphics, images, logos, and designs, is the intellectual property of CraftWorks Ltd. and protected by copyright laws. You may not use or distribute any content from our website without prior written permission.

8. Limitation of Liability

CraftWorks Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or products.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Bangladesh.

10. Changes to Terms

CraftWorks Ltd. reserves the right to modify or replace these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.